iPhone screen goes black during a call? 7 fixes
The screen should go dark at your ear and wake when you move away. If it stays dark, the proximity sensor is blocked or stuck.
The fix
7 fixes, in order
- 1
Clean the area above the screen.
- 2
Remove the screen protector and case.
- 3
Restart the iPhone.
- 4
Update iOS.
- 5
Use speaker or headphones as a workaround.
- 6
Reset all settings.
Settings › General › Transfer or Reset iPhone › Reset › Reset All Settings.
- 7
Book a repair if it started after a drop.
Frequently asked questions
How do I hang up if the screen stays black?
Press the side button once to end the call. Turn on this option in Settings › Accessibility › Touch › Lock to End Call if needed.
Is it normal for the screen to turn off during calls?
Yes, when the iPhone is at your ear. It should turn back on as soon as you move it away.
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