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Apple ecosystem guides

Everything around the iPhone: Apple ID and iCloud accounts, syncing between devices, Mac and iPad settings, and the subscriptions people most often need to manage.

47 guides

White Apple AirPods in their charging case
FeaturedApple

AirPods says Not Your AirPods

AirPods says not your AirPods? Learn what it means, check the serial number, remove old owners in Find My and reset secondhand or swapped AirPods.

7 min read
Show me the fix

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A black iPad on a desk
Apple

iPad attempting data recovery

iPad attempting data recovery or stuck on a data recovery failed screen? Wait, force restart, update in recovery mode and restore safely. 6 steps.

8 min read
Show me the fix
Paying with a smartphone at a contactless payment reader
Apple

Apple Pay not working

Apple Pay not working at a store, online or on double click? Check the card, Face ID, the reader and iOS, then re-add the card. Eight fixes in order.

6 min read
Show me the fix
A black iPhone on a white desk next to a white AirPods case
Apple

AirPods no location found

AirPods no location found in Find My? It rarely means they are gone. See what the message means, what to check right now and how to improve your chances.

6 min read
Show me the fix
An Apple Watch on a person's wrist in a sunlit office
Apple

Apple Watch not texting Android

Apple Watch texts to an Android phone fail or stay red? Check the paired iPhone, SMS and MMS, iMessage and contact settings, then restart and re-pair if needed.

6 min read
Show me the fix
A hand with an Apple Watch on the wrist against a black background
Apple

Apple Watch not vibrating

Apple Watch quiet for texts, calls or notifications? Check haptic alerts, Focus, the iPhone unlock rule and per-app settings before you reset or repair it.

6 min read
Show me the fix
A person holding AirPods in their hand
Apple

AirPods one side not working

Fix AirPods when one side is silent, quiet or louder than the other. Check balance, clean the mesh, reset the pair and learn when a single bud needs replacing.

7 min read
Show me the fix
3D render of cloud computing concept
Apple

How much iCloud storage

How much iCloud storage do I need? Check your usage, add up photos and backups, then pick 5 GB, 50 GB, 200 GB or 2 TB. Includes family sharing tips.

6 min read
Show me the fix
Graphical user interface
Apple

App Store refund

How to get a refund on the App Store in a few minutes. Use Report a Problem, pick the right reason, write a clear note and learn what to do if Apple says no.

6 min read
Show me the fix
Illustration of an iPhone showing AppleCare+ coverage for accidental damage and repairs
Apple

Is AppleCare+ worth it

Is AppleCare+ worth it for your iPhone? Compare its fees with real repair costs, see who should buy it, and how AppleCare One and carrier insurance compare.

6 min read
Get the answer
Shallow focus photo of Apple AirPods
Apple

AirPods keep disconnecting

AirPods keep disconnecting from your iPhone? Turn off automatic switching and ear detection, charge both buds, forget and pair again, and reset if needed.

7 min read
Show me the fix
Black and white headphones on white table
Apple

AirPods not working on calls

People can’t hear you on AirPods, or calls sound bad? Pick AirPods as the call audio, reset the Microphone setting, clean the mics and try 5 more fixes.

6 min read
Show me the fix
Apple earpods beside apple airpods
Apple

AirPods not charging

AirPods or the case not charging? Clean the contacts, try another cable and outlet, check the case battery, turn off optimized charging and try 4 more fixes.

6 min read
Show me the fix

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