FeaturedTroubleshooting
Phone says SOS
Your phone says SOS or SOS only when it loses your carrier but can still call 911. Learn why it happens and try 8 fixes for iPhone and Android to get service.
1 min read
Read the guideTroubleshooting
Diagnostic guides that start with the most likely cause and work down, so you spend the least time possible on the fixes that rarely help.
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Troubleshooting
Phone speaker not working
Phone speaker not working? Check volume, Silent mode, Bluetooth and Do Not Disturb, clean the speaker safely and try 4 more fixes on iPhone or Android.
1 min read
Troubleshooting
iPhone not charging
iPhone not charging, charging slowly or stuck at 80%? Work through the likely causes, from the cable and a dirty port to software and battery settings.
2 min read
Troubleshooting
Phone won't turn on
Phone won't turn on or stuck on a black screen? Try the 3 checks that revive most phones, then follow the step-by-step guide for your iPhone or Samsung.
1 min read