FeaturedTroubleshooting
Cracked phone screen
Can you use a phone with a cracked screen? Yes, briefly, but cracks spread and let in water. Learn the risks, how to protect it now and when to repair.
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Show me the fixTroubleshooting
Diagnostic guides that start with the most likely cause and work down, so you spend the least time possible on the fixes that rarely help.
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Troubleshooting
SIM card locked (PUK code)
SIM card locked and asking for a PUK code? Learn what SIM PIN and PUK mean, how to get your PUK from your carrier and how to fix a blocked SIM.
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Troubleshooting
Bluetooth won’t connect to car
Phone Bluetooth won’t connect to your car? Forget and re-pair it on both sides, clear old devices from the car, check audio settings and try 6 more fixes.
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Troubleshooting
Phone camera not working
Phone camera showing a black screen or not opening? Close the app, switch lenses, check permissions and storage, restart and try 4 more fixes.
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Troubleshooting
Phone charging slowly
Phone charging slowly? Use a stronger wall charger and good cable, clean the port, keep it cool and check settings that cap charging on iPhone and Android.
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Troubleshooting
Phone microphone not working
People can’t hear you on calls? Test your phone microphone with a voice memo, disconnect Bluetooth, check permissions, clean the mic holes and try 5 more fixes.
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Troubleshooting
Phone says SOS
Your phone says SOS or SOS only when it loses your carrier but can still call 911. Learn why it happens and try 8 fixes for iPhone and Android to get service.
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Troubleshooting
Phone speaker not working
Phone speaker not working? Check volume, Silent mode, Bluetooth and Do Not Disturb, clean the speaker safely and try 4 more fixes on iPhone or Android.
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Troubleshooting
Phone got wet
Phone got wet? Turn it off, dry the outside, shake water from the ports and let it air dry for a day. Why rice makes it worse and when to get a repair.
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Troubleshooting
Phone Wi-Fi keeps dropping
Phone keeps disconnecting from Wi-Fi? Find out if it is the router or the phone, then restart, forget the network and turn off smart Wi-Fi switching.
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Troubleshooting
iPhone not charging
iPhone not charging, charging slowly or stuck at 80%? Work through 7 fixes, from the cable and a dirty port to charging messages, software and battery health.
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Troubleshooting
Phone won't turn on
Phone won't turn on or stuck on a black screen? Try the 3 checks that revive most phones, then the exact force restart steps for iPhone, Samsung, Pixel and more.
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