Motorola stuck on Hello Moto screen? 6 fixes to get it booting
A Moto stuck on the logo usually has a software problem after an update. Several fixes keep your data.
The fix
6 fixes, in order
- 1
Force restart.
Hold Power for 10 to 20 seconds, or Power and Volume Down on some models.
- 2
Charge it for 30 minutes.
- 3
Try safe mode.
Hold Volume Down as it starts. If it boots, remove recent apps.
- 4
Wipe the cache partition.
With it off, hold Volume Down and Power, choose Recovery mode, then Wipe cache partition.
- 5
Use Motorola Software Fix.
Install Rescue and Smart Assistant on a Windows PC and follow the Software Fix steps.
- 6
Factory reset from recovery as a last step.
Frequently asked questions
How do I get into recovery mode on a Motorola?
Turn it off, hold Volume Down and Power until the Fastboot screen shows, then use the volume keys to pick Recovery mode and press Power.
Does the Software Fix tool erase my data?
It can. Motorola warns that reinstalling the software may remove personal data, so use it after safer fixes.
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