Android voicemail not working? 8 fixes for Samsung and Pixel
Voicemail lives with your carrier, so first check if messages reach the mailbox. Then fix the app that shows them.
The fix
8 fixes, in order
- 1
Hold 1 on the keypad to test the mailbox.
- 2
Delete old messages if the mailbox is full.
- 3
Check the voicemail number.
Phone app › ⋮ › Settings › Voicemail › Voicemail number.
- 4
Clear the Voicemail app cache.
Settings › Apps › Voicemail › Storage › Clear cache.
- 5
Turn on voicemail notifications.
- 6
Set the Phone and Voicemail apps to Unrestricted battery use.
- 7
Update the Phone app and restart.
- 8
Ask your carrier to reprovision voicemail.
Frequently asked questions
Why do callers not get my voicemail?
Voicemail may not be set up, the mailbox may be full, or call forwarding sends calls elsewhere. Hold 1 to check the mailbox and ask your carrier to reset forwarding.
Why is visual voicemail empty but I have messages?
The app has not synced. Clear its cache and data, then ask your carrier to reprovision visual voicemail on your line.
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