Netflix app not working? 9 fixes for iPhone and Android
Most Netflix app problems are fixed by signing out and back in, or clearing the app’s data. Check for an outage first.
The fix
9 fixes, in order
- 1
Check for an outage.
If Downdetector shows a spike, wait for Netflix to fix it.
- 2
Close and reopen the app.
- 3
Restart your phone and router.
- 4
Update Netflix.
From the App Store or Google Play.
- 5
Sign out and back in.
Tap your profile picture › Sign Out, then sign in again.
- 6
Turn off VPN.
- 7
Android: clear cache and data.
Settings › Apps › Netflix › Storage › Clear cache, then Clear data. You will need to sign in again.
- 8
iPhone: delete and reinstall Netflix.
- 9
Check your account.
Make sure your plan is active and the payment went through at netflix.com.
Frequently asked questions
Why won’t Netflix work with my VPN?
Netflix blocks many VPNs and proxies. Turn the VPN off and restart the app.
Why won’t my downloaded shows play?
Downloads expire after a set time and need you to go online occasionally to renew them. Connect to the internet, open Netflix and try again.
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