Spotify not working? 9 fixes for crashes and songs that won’t play
When Spotify will not play or keeps closing, it is usually an outage, Offline mode, or a cache that needs clearing.
The fix
9 fixes, in order
- 1
Check for an outage.
- 2
Close and reopen Spotify.
- 3
Restart your phone.
- 4
Update Spotify.
- 5
Turn off Offline mode.
Spotify Settings › Playback.
- 6
Allow mobile data for Spotify.
- 7
Free up storage for downloads.
- 8
Clear Spotify’s cache.
Settings › Storage › Clear cache.
- 9
Reinstall Spotify.
Frequently asked questions
Why does Spotify say I am offline?
Offline mode may be on, or Spotify cannot use mobile data. Turn off Offline mode in Settings › Playback and allow mobile data for Spotify.
Will reinstalling Spotify delete my playlists?
No. Playlists are saved to your account. Only downloaded songs need downloading again.
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