TikTok not loading? 9 fixes for videos stuck on loading
Blank videos and a spinning feed usually come from a weak connection, a full cache or an outage on TikTok’s side.
The fix
9 fixes, in order
- 1
Check for an outage on Downdetector.
- 2
Switch between Wi-Fi and mobile data.
- 3
Turn off your VPN.
- 4
Close and reopen TikTok, then restart the phone.
- 5
Clear TikTok’s cache.
Profile › menu › Settings and privacy › Free up space › Cache › Clear.
- 6
Turn off Data Saver.
Settings and privacy › Data Saver.
- 7
Allow mobile and background data.
On iPhone, Settings › Apps › TikTok › Wireless Data. On Android, Settings › Apps › TikTok › Mobile data.
- 8
Update TikTok.
- 9
Save drafts, then reinstall TikTok.
Frequently asked questions
Why does TikTok say no internet connection?
TikTok may not be allowed to use mobile data, a VPN may be blocking it, or the service is down. Check the app’s mobile data permission and turn off your VPN.
Will clearing TikTok’s cache delete my drafts?
No. Clear cache inside TikTok keeps drafts and your account. Deleting the app does remove drafts that are only on the phone.
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