Snapchat stuck on sending? 8 fixes for snaps that won’t send
Snaps get stuck when the upload stalls. Usually a better connection or Snapchat’s own cache cleaner gets them moving.
The fix
8 fixes, in order
- 1
Switch networks and tap the snap to retry.
- 2
Close and reopen Snapchat.
- 3
Allow mobile data and Background App Refresh.
iPhone: Settings › Apps › Snapchat. Android: Settings › Apps › Snapchat › Mobile data.
- 4
Turn off Low Data Mode or Data Saver.
- 5
Update Snapchat.
- 6
Free up storage.
- 7
Clear Snapchat’s cache.
Profile › gear icon › Clear Cache.
- 8
Log out, restart and log back in.
Frequently asked questions
Will I lose a snap that is stuck on sending?
Usually not. Once the connection is back, tap the failed snap to retry. Clearing cache can remove snaps that never sent, so try retrying first.
Why do only videos get stuck?
Videos are larger and need a stronger upload connection. Switch to Wi-Fi or move to better signal.
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